KNOW YOUR STOCK BROKER
i) Basic Details
| Stock Broker Name | Registration Number | Registered Address | Corporate Address | Branch Address | Contact Number | Email ID |
|---|---|---|---|---|---|---|
| ORO FINANCIAL CONSULTANTS PRIVATE LIMITED | INZ000312534 | UNIT NO 1203, 12TH FLOOR, B WING, THE CAPITAL, PLOT NO C 70 G BLOCK BKC, BANDRA EAST, MUMBAI 400051 | Unit 1201 - 1205 12th floor B wing Kanakia Wall Street Andheri East 400059 | 9819492358 | vijay.kuppa@biddeasy.com |
ii) Names and Details of the Key Managerial Personnel including Compliance Officer
| Sr No | Name of the Individual | Designation | Mobile /Contact Number | Email Id |
|---|---|---|---|---|
| 1 | Kuppa Vijay Krishna | Director | 9819492358 | vijay.kuppa@biddeasy.com |
| 2 | Susmit Misra | Director | 022-6904 1597 | susmit.misra@biddeasy.com |
| 3 | Brijmohan Bohra | Compliance Officer | 022-6904 1538 | compliance@biddeasy.com |
iii a ) Account Opening Process
Process of Filing a Complaint
Any complaint received directly or through Exchange shall be redressed as soon as possible, however, not later than 15 business days from the date of receipt.
A. Touch points:
The following are the touch points through which the clients can get the clients can get their issues / concerns / queries addressed through any one of the following: -
- Call on customer care on 02245395993 / 02245395963
- Write us on the dedicated email Id: connect@biddeasy.com
The email Id is also displayed on all client communications, website and account opening form.
- Send a letter by post or courier addressed to the Manager Customer Care team to Correspondence or Registered Office or visit in person.
B. Escalation Matrix:
In case the customer has approached for grievance and is not satisfied with the response he may escalate the issue/complaint. The escalation Matrix is defined and displayed on our website on Contact Us-Bidd.
C. Responsibility
The Customer Care team is responsible for resolving all Investor Grievances received by them. The Head of Customer Grievance will supervise the Policy. The compliance Officer will regularly monitor and review complaints according to the nature of the complaint.
D. Details of Authorised Person: Nil
E. List of Authorised Person Cancelled by Members on account of Disciplinary reasons: Nil
